We understand that an item may be unsuitable from time to time, you're welcome to return your item back to us!
You are liable for the cost of returning your item. We recommend returning your order via your local postal service on a standard service. Please keep all postage receipts, just in case your order is lost in transit. Be sure to include a returns form in your package.
The parcel is the customers responsibility up until Bear Strength has acknowledged that the package has been received into our warehouse.
If you wish to exchange your order, remember to include a returns /exchange form in your package so our returns team know exactly what to do once we've received it! If you haven't got a returns form already, you can download the returns form here.
Once we've received your return back in our warehouse and it has been processed, you'll receive an email confirming what action has been taken.
To check out our returns policy, click here.
Returns Address:
Bear Strength Ltd.
Clawddoch, Pendoylan Road, Cowbridge, Vale of Glamorgan, Wales, CF71 7UP.