Returns & Exchanges



UK Free Returns & Exchanges - click here!

International Returns & Exchanges - click here!

30 Day Return Policy

If you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 30 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition. 
If it does not meet this criteria this policy will not apply.
Please download, print off, and complete a returns/ exchange form if you do not already have one.
If your items arrive faulty or damaged we will be sure to asses the condition and arrange a replacement or refund providing we are contacted regarding the issue within 30 days of receipt of your order. You can contact us regarding faulty or damaged items at sales@bearstrength.co.uk

If it does not meet this criteria this policy will not apply.
We are not responsible for the return shipping costs of the items. Initial postage costs are non-refundable. Please ensure all returned items are well packed, so as not to be damaged in the post. We strongly encourage our customers to send returns by a tracked and insured service as Bear Strength will not take responsibility for items damaged or lost in the return transit.
  
Please download, print off, and complete a returns/ exchange form if you do not already have one.
Returns
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Shipping costs are non-refundable. Please allow any refunds enough time to show up in your account or on your card.
Exchanges
Upon receiving your item for exchange we will inspect the items and if it complies with our standard stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired or colour being sold out or item not passing inspection, we will immediately notify you by email.
Please note: When exchanging for different sizes please check online stock before hand to avoid disappointment.
International Returns/Exchanges

Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to try prevent it incurring import charges and taxes. Bear Strength is not responsible for any return custom charges made.

Sale Items

"SALE / LAST CHANCE TO BUY” ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.

Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.
Returns Address

Please send all exchanges and returns to the below address, ensuring you include a returns/ exchange form to process a return/exchange.

Unit 4, Martin Road 
Tremorfa Industrial Estate
Tremorfa, Cardiff
CF24 5SD
Returns/Exchanges form

CLICK HERE TO DOWNLOAD OUR RETURNS & EXCHANGES FORM.

Please note: When exchanging for different sizes please check online stock before hand to avoid disappointment.

Pre-order Items

If you place a pre-order in conjunction with products that are currently in stock, they will be sent together with your pre-ordered items. If you wish to receive your in stock items sooner please order separately.

Gift Cards

Our gift cards have no expiry date and will be issued immediately following confirmation of payment within our system. 

*Please note, if your billing address does not match the one registered to your credit/debit card or your payment flags up as suspicious for any reason - there may be a delay in processing the gift card as we will have to asses and fulfil the order manually. Please get in touch if you have any issues or do not receive your gift card immediately after purchase. 

If you are issued a gift card for the agreed return of a sale / discounted item, there will be a processing fee of £4.50 deducted from the total amount.