Return / Exchange an Item (UK)

Returns by Royal Mail

We offer FREE UK returns & exchanges via Royal Mail Tracked Returns. You must download your free shipping label by following this link. Once you have your label, please take your return / exchange to your local Royal Mail post office and obtain a receipt of postage.

Please also remember to include a returns form inside the parcel so our returns team know exactly what to do with it. If there wasn't one included in your parcel, you can download a form here.

Remember to keep a copy of your postage receipt, just in case. 

You are not obliged to use the free returns service we currently offer, but should you choose not to, you will be completely liable for the cost of returning your goods.

 

To check out our returns policy, click here. 

 

Returns Address:  

Bear Strength Ltd. 
Unit 4 Cave Workshops, Martin Road
Tremorfa Ind. Estate
Tremorfa, Cardiff
CF24 5SD